Refund Policy

Exchanges and Returns

We want you to be happy with your purchase from us.

We have strict quality control at CalmCare and each item is examined before dispatch. In the rare event that you need to return a garment due to a manufacturing fault, please contact our Customer Service Team at sales@calmcare.comto arrange an exchange or refund within 30 days of purchase.

If you feel that the size isn’t quite right, we are happy to exchange garments that have not been damaged, soiled, washed or worn. Please include a copy of the original invoice and instructions regarding the exchange size you require and contact phone number. If you require an exchange, please email our Customer Service Team at sales@calmcare.com

CalmCare Money Back Guarantee


If you change your mind about your CalmCare purchase, you can return the products in their original condition (including tags, packaging and receipt of purchase) for a full refund (excl. delivery), within 28 days of receipt.
We are proud of our quality and the effective solution Calmcare can provide to adults and children living with sensory needs.  We are sure you will be happy when you purchase from us.

 

Please note:

•        Include a correct, working email address and contact number with all correspondence so we can contact you immediately if we need further information.

•        Include your name and address if an exchange is requested.

•        The cost of return postage to our factory is the responsibility of the buyer.

•        It may take up to two billing cycles for the credit to appear on your credit card statement.

•        Refunds are processed against the original order number and original credit card or Paypal account which was used for the purchase.

•        Calmcare is not responsible for returns lost in transit to us.

•        Shipping and handling fees are not refundable.

•        We are unable to accept returns or exchanges for customized products.

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Sizing Chart

 CHILD SINGLETS/VESTS & T-SHIRTS :

Size 0 1 2 3 4 5 6 7 8 9 10 12 14 16 18
Chest 46cm 48cm 52cm 54cm 56cm 58cm 60cm 62cm 64cm 66cm 68cm 70cm 74cm 78cm 82cm
Inches 18" 19" 20.5" 21" 22" 23" 23.5" 24.5" 25" 26" 26.5" 27.5" 29" 30.5" 31.5"


CHILD SHORTS & LEGGINGS PANTS :

Size 0 1 2 3 4 5 6 7 8 9 10 12 14 16 18
Waist 43cm 45cm 47cm 49cm 51cm 53cm 55cm 57cm 59cm 61cm 63cm 65cm 67cm 72cm 77cm
Inches 17" 17.5" 18.5" 19.5" 20" 21" 21.5" 22.5" 23" 23.5" 24.5" 25.5" 26.5" 28.5" 30.5"

CHILD BODY SUIT :

Size 2 3 4 5 6 7 8 9 10 12 14
Chest 52cm 54cm 56cm 58cm 60cm 62cm 64cm 66cm 68cm 72cm 76cm
Inches 20.5" 21" 22" 23" 23.5" 24.5" 25" 26" 27" 28.5" 30"
Shoulder to Crotch 44cm 46cm 48cm 50cm 52cm 54cm 56cm 58cm 62cm 66cm 72cm
Inches 17.5" 18" 19" 19.5" 20.5" 21" 22" 23" 24.5" 26" 28.5"


ADULT SINGLETS & SHIRTS :
(Please note: For women, the chest is measured under the bust )

Size XXS XS S M L XL 2XL 3XL 4XL
Chest 80cm 84cm 90cm 96cm 102cm 108cm 114cm 120cm 126cm
Inches 31.5" 33" 35.5" 38" 40" 42.5" 45" 47" 49.5"

ADULT SHORTS:

Size XS S M L XL 2XL
Waist
84cm 88cm 92cm 97cm 102cm 107cm
 Inches 33" 35" 36.5" 38" 40" 42"